Frequently Asked Questions

Click this Link for the Water Bill payment feature.

Please reach out to the Utilities Department regarding Trash or Recycling services.

Phone: 512-267-1155

Email the Utilities Department

All employment opportunities are available on our Human Resources page located here.

Please reach out to the Utilities Department regarding Trash or Recycling services.

Phone: 512-267-1155

Email the Utilities Department

You do not need a permit for a garage sale BUT contact the PD and let them know for traffic purposes. 512-267-7141

All Agendas and Minutes are located under the Agendas and Minutes icon on the homepage, Click this Link here.

Adult library card holders can make requests.  Any overdue materials must be returned prior to request.

If you are looking for a specific title that our library does not own, you may request to borrow it using one of two methods:

• In the library catalog, login to your account. Then select 'My Account'. Select 'Reserves' at the top of the screen. Scroll down the page until you see "Is the library missing something? You can request that we purchase it or borrow it from another library (ILL)." By selecting the underlined word 'request' in that statement, a box will open and you can enter your requested item, title and author if known. The more information, the better! In the 'Additional Information' box, please state that you are requesting this item via Interlibrary Loan (ILL). Or:
• At the Circulation Desk, ask to fill out a paper form with the pertinent information. The title of the item, the author or editor, ISBN number (if known), the format of what you want (book, large print book, DVD, audiobook, article), and anything specific or special instructions. Fill in your name, your Lago Vista Public Library (LVPL) card number, phone number, email address (if available), and sign and date it. Give the completed form to an LVPL staff member.

Our staff searches libraries within our system to locate a copy of your item.  It is sent to LVPL via the United States Postal Service (USPS). LVPL will contact you when the item arrives.

Due to availability, search time, and courier schedules, it may take up to 2 weeks, sometimes even up to 4 weeks, to receive your item.

You will be contacted as soon as we receive the item; it will be held for you for 1 week.

Each lending library sets its own due dates.

There is a return postage charge of $3 for each ILL item, payable when you pick the item up.

If an ILL item is returned past after its due date, the patron must pay all fines and processing costs assessed by the lending library.

Should an ILL item be lost, the patron is responsible for all charges.

LVPL may restrict the number of items requested through Inter-Library Loan by an individual patron to ensure fair, equitable, and timely service within the constraints of budget and staffing.

We are open 24 hours a day, seven days a week. Our lobby is open on Sunday through Saturday from 7:00 a.m. to 6:00 p.m.  However, the administrative offices and records division are only open Monday through Thursday, from Monday through Thursday from 7:00 a.m. to 6:00 p.m. If you need assistance on weekends or after hours please call 512-267-7141 to request assistance.

The Lago Vista Police Department is committed to providing the highest quality of police service to our community. Our mission is to engage, inspire, and protect everyone, guided by the values of community, empathy, accountability, and honor.

To help us recognize excellence within our department, we encourage all compliments for our staff to be submitted through our Kudos Program. You can share your feedback by:

• Emailing kudos@lagovistatexas.gov

• Filling out a Kudos Card, available in the Police Department lobby

Compliments can also be submitted online through the LVPD website using our new forms. The online form allows community members to provide recognition anonymously if they wish.

Your input plays an important role in highlighting and celebrating the dedication of our team members.

If you have a complaint, you may do the following:

1. Come to the Police Department located at 5901 Municipal Complex Way, Lago Vista Texas. and speak with any supervisor.
2. Fill out a Complaint Form available in the Police Department lobby or at City Hall.
3. Download a Citizen’s Complaint Form (sworn affidavit)

Each complaint will be reviewed and appropriate follow-up actions taken.

Are you interested in a career with the premier law enforcement agency in one of the fastest-growing communities in Central Texas? We are constantly looking for quality candidates for Police Officer and Dispatcher positions. The City of Lago Vista offers competitive pay and excellent benefits. For more information about both positions checking our recruiting page. 

Reporting a Lost Pet

To report a pet that has lost its owner, is causing a nuisance, or is being abused, please call 512-267-7141

Locating a Lost Pet

If you have lost your pet, contact Animal Control to see if it has been impounded. You may also contact the Lifelong Friends Shelter on FM 1431.

Residents should call 9-1-1 only for police, fire, or medical emergencies. When calling 9-1-1, stay on the line and try to remain calm with your information ready. For our non-emergency line, please call (512)267-7141.

Visit our Open Records Page and fill out the request form.

The Lago Vista Police Department offers fingerprinting services using an ink format provided to the public for professional licenses, employment, and various legal reasons for Lago Vista residents only. No appointment is necessary. For more information on fingerprints.

If you are leaving your residence for an extended period of time, you can request officers complete an extra patrol of your residence/neighborhood. We'll just need to know some important details to give to the patrol officers responsible for your area.

Before you can submit a form by visiting that page on our website. Once you do, you will be able to complete and submit the form online or in person Click here to get started!

If you would like our police officers to check on a location, street or area where you believe a continual problem exists, please click on the "Services and Programs" tab and navigate to Close Patrol Request. From there , you will have the option of completing an Extra Patrol Request form and submit it online or in person.  Click here to get started!

The sex offender must report in person to the Lago Vista Police Department to register or verify information. Registration is done by appointment only by contacting Officer Sylvia Arnold at 512-267-7141 or by email. Walk-ins are not accepted. 

You can retrieve your property being held at the Lago Vita Police Department my appointment only. 

Property will be released by appointment only:

• To make an appointment, contact the Property and Evidence Unit  at (512)267-7141

For the release of property belonging to you:

• Make an appointment
• Bring a photo identification to claim your property

The City of Lago Vista Alarm Permit helps the Police Department know how to contact a residence or commercial business owner in case of an alarm at a residence or business. The City of Lago Vista Code of Ordinances #21-01-07-01 requires all residential and commercial properties with an active security system to obtain an alarm permit. The permit form includes contact information for two authorized people for the police to notify if needed for an alarm permit.

Because of rules and regulations of the National Crime Information Center and the Texas Crime Information Center, it is not possible for our law enforcement agency to release criminal history information to individuals.

In Texas, certain criminal history information is available to individuals from the State of Texas Department of Public Safety. For further information contact the Texas Department of Public Safety by calling (512) 424-2000.

Obtaining a license in Texas is done through the Texas Department of Public Safety. 

All information about people in jail can be obtained by calling Travis County Central Booking at the information at (512)854-9889 or located on the Travis County Sheriff's Department website. The jail is operated by the Travis County Sheriff's Office.

The registered owner may retrieve his or her vehicle from impound by calling our station, (512)267-7141.

In order to use one of the computers at the library, you need to provide your library card number or a valid ID to the circulation desk.

Libby is everything you need for digital materials! Thousands of titles are available via Libby, including eBooks and audio books. All you need to login to the Libby app or website is your library card number to get started. Your Libby password will be the phone number you provided the library with on your library card application (do not include dashes in the password). Download the Libby app and start exploring!

Please note:

 Holds/reserves placed on eBooks and audio books on Libby are NOT a way to place a reserve on a physical title at the Library. Libby is for digital titles ONLY. 

The library is unable to check the status of your place in line on Libby holds/reserves. You can check your place in line for Libby reserves on your Libby account. 

If you go to the Lago Vista Public Library homepage, you can access the catalog and login using your library card number. From there you will be able to see the materials you have checked-out and renew them, as well as place items on reserve, etc.

Yes! In fact, you can do much more than just print. You can make copies, send out faxes, and scan items using our machine. You can even print from your phone, USB device, or email the librarians directly to have one of us print for you. These services must be done in person. Printing is $0.10 for black and white, $0.20 for color per page, and faxes are $0.25 for local numbers and $0.50 for long distance numbers per page (not including cover sheets).

Yes, we do! Sommer Hamilton is our notary, free of charge. Our notary is APPOINTMENT ONLY and does not accept walk-ins. Please call the library ahead of time to make an appointment.

NOTE: The Library notary does not notarize trusts or wills. 

Patrons can check out 15 adult books per card, 20 children's books per card, 8 DVDs, and 4 audio books. Materials are good for 2 weeks, you can renew items up to 4 times, unless they have been reserved by another patron.

Yes! If you think the Library should have a certain book in the collection, you can fill out a request form from the front desk and turn it in to be considered. If you would like to borrow a book from a different library that our Library does not carry, you can fill out an Inter library loan request (ILL). If a library within our consortium has it, we can request it from them. You are responsible for covering the cost of shipping (usually $3.00).