Frequently Asked Questions

We are open 24 hours a day, seven days a week. Our lobby is open on Sunday through Saturday from 7:00 a.m. to 6:00 p.m.  However, the administrative offices and records division are only open Monday through Thursday, from Monday through Thursday from 7:00 a.m. to 6:00 p.m. If you need assistance on weekends or after hours please call 512-267-7141 to request assistance.

The Lago Vista Police Department is committed to providing the highest quality of police service to our community. Our mission is to engage, inspire, and protect everyone, guided by the values of community, empathy, accountability, and honor.

To help us recognize excellence within our department, we encourage all compliments for our staff to be submitted through our Kudos Program. You can share your feedback by:

• Emailing kudos@lagovistatexas.gov

• Filling out a Kudos Card, available in the Police Department lobby

Compliments can also be submitted online through the LVPD website using our new forms. The online form allows community members to provide recognition anonymously if they wish.

Your input plays an important role in highlighting and celebrating the dedication of our team members.

If you have a complaint, you may do the following:

1. Come to the Police Department located at 5901 Municipal Complex Way, Lago Vista Texas. and speak with any supervisor.
2. Fill out a Complaint Form available in the Police Department lobby or at City Hall.
3. Download a Citizen’s Complaint Form (sworn affidavit)

Each complaint will be reviewed and appropriate follow-up actions taken.

Are you interested in a career with the premier law enforcement agency in one of the fastest-growing communities in Central Texas? We are constantly looking for quality candidates for Police Officer and Dispatcher positions. The City of Lago Vista offers competitive pay and excellent benefits. For more information about both positions checking our recruiting page. 

Reporting a Lost Pet

To report a pet that has lost its owner, is causing a nuisance, or is being abused, please call 512-267-7141

Locating a Lost Pet

If you have lost your pet, contact Animal Control to see if it has been impounded. You may also contact the Lifelong Friends Shelter on FM 1431.

Residents should call 9-1-1 only for police, fire, or medical emergencies. When calling 9-1-1, stay on the line and try to remain calm with your information ready. For our non-emergency line, please call (512)267-7141.

Visit our Open Records Page and fill out the request form.

The Lago Vista Police Department offers fingerprinting services using an ink format provided to the public for professional licenses, employment, and various legal reasons for Lago Vista residents only. No appointment is necessary. For more information on fingerprints.

If you are leaving your residence for an extended period of time, you can request officers complete an extra patrol of your residence/neighborhood. We'll just need to know some important details to give to the patrol officers responsible for your area.

Before you can submit a form by visiting that page on our website. Once you do, you will be able to complete and submit the form online or in person Click here to get started!

If you would like our police officers to check on a location, street or area where you believe a continual problem exists, please click on the "Services and Programs" tab and navigate to Close Patrol Request. From there , you will have the option of completing an Extra Patrol Request form and submit it online or in person.  Click here to get started!

The sex offender must report in person to the Lago Vista Police Department to register or verify information. Registration is done by appointment only by contacting Officer Sylvia Arnold at 512-267-7141 or by email. Walk-ins are not accepted. 

You can retrieve your property being held at the Lago Vita Police Department my appointment only. 

Property will be released by appointment only:

• To make an appointment, contact the Property and Evidence Unit  at (512)267-7141

For the release of property belonging to you:

• Make an appointment
• Bring a photo identification to claim your property

The City of Lago Vista Alarm Permit helps the Police Department know how to contact a residence or commercial business owner in case of an alarm at a residence or business. The City of Lago Vista Code of Ordinances #21-01-07-01 requires all residential and commercial properties with an active security system to obtain an alarm permit. The permit form includes contact information for two authorized people for the police to notify if needed for an alarm permit.

Because of rules and regulations of the National Crime Information Center and the Texas Crime Information Center, it is not possible for our law enforcement agency to release criminal history information to individuals.

In Texas, certain criminal history information is available to individuals from the State of Texas Department of Public Safety. For further information contact the Texas Department of Public Safety by calling (512) 424-2000.

Obtaining a license in Texas is done through the Texas Department of Public Safety. 

All information about people in jail can be obtained by calling Travis County Central Booking at the information at (512)854-9889 or located on the Travis County Sheriff's Department website. The jail is operated by the Travis County Sheriff's Office.

The registered owner may retrieve his or her vehicle from impound by calling our station, (512)267-7141.